Case Studies

How AO Multispecialty Clinic Accelerated Patient Access and Revenue Growth

AO Multispecialty Clinic (AOMC) is a physician-owned practice with four locations and 28 providers specializing in medical oncology, hematology, rheumatology, urology, and more.

How AO Multispecialty Clinic Accelerated Patient Access 
and Revenue Growth
Stats
28 providers
4 locations
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Background

AO Multispecialty Clinic (AOMC) is a physician-owned practice with four locations and 28 providers specializing in medical oncology, hematology, rheumatology, urology, and more.

Challenge

The practice used a manual “pen and paper” approach to manage its financial assistance program, which limited its ability to serve patients effectively.

Solution

When AOMC implemented TailorMed’s comprehensive, end-to-platform platform to centralize and automate financial navigation processes, their staff adopted a proactive workflow to leverage every funding opportunity for patients in need.

Results

  • Real-time alerts to track available assistance, drawing on 7,000+ programs
  • Simplified enrollment to reduce manual tasks and expedite access
  • Pharmacy solution to streamline free drug orders
  • Insights to monitor program performance

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“TailorMed has enabled us to create opportunities for more patients in our communities. Its dashboard also gives me visibility into what I need to know about our team’s progress and the financial improvements we’ve made.”

AO Multispecialty Clinic
Traci Duffie
CEO, AO Multispecialty Clinic
108%
increase in average enrollments per month
150%
increase in average revenue per month
89%
increase in copay assistance enrollments
$2.5M
in collected copay assistance
27%
increase in patients assisted
28%
increase in total enrollments

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