TailorMed Connect

A Self-Serve Patient Solution

Unlocks more value for patients, solving for all barriers across the medication journey, from affordability, to access and adherence.

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TailorMed Connect Expands the Reach of Care Teams

After a prescription is written, patients are often left to navigate cost, coverage, and assistance on their own, leading many to fall through the cracks.

Managing enrollment, claims, outreach, and follow-up at scale creates operational strain many teams can’t absorb alone.

Too many patients miss assistance.

Patients struggle to find and enroll in assistance

Cost confusion leads to delayed or abandoned therapy

Ongoing engagement and 
follow-up often lapse

Available support goes unused due to awareness and access barriers

TailorMed Connect Empowers Patients to Take Control

TailorMed Connect gives patients a simple, digital way to navigate access, affordability, and adherence throughout their treatment journey.

Through a guided experience, patients can:

Access their Virtual Copay Wallet to view and manage financial assistance

Discover financial assistance, support programs, and next steps

Use Patient Express Enroll to quickly complete enrollment into relevant programs

Receive education and ongoing guidance

Patients can take action in real time, complete required steps, and stay engaged, turning a fragmented process into a clear path to therapy.

Patients Take Action Faster. Therapy Starts Sooner.

With TailorMed Connect, patients can engage directly in the process of accessing support.

For care teams, that means less time spent on repetitive manual follow-up and more capacity to support additional patients.

They can review available programs, complete key enrollment steps through a digital experience, and stay engaged throughout the medication journey.

Patients take action.

Care teams extend their reach.

More patients get on therapy.

Managing enrollment, claims, outreach, and follow-up at scale creates operational strain many teams can’t absorb alone.

A Connected, Omnichannel Experience Built for Action

TailorMed Connect delivers a flexible, omnichannel patient experience that meets patients wherever they are, while maintaining full alignment with the care team.

Patients can access TailorMed Connect through:

Secure links via SMS or email

QR codes in-clinic or on printed materials

Co-branded experiences

Standalone digital access

Embedded workflows within patient portals (including MyChart)

At the same time, TailorMed Connect is fully integrated with TailorMed Core, giving care teams full visibility and parity into what patients see and do. Ensuring alignment, reducing duplication, and improving coordination.

Core Capabilities:

Virtual Copay Wallet

A centralized, patient-facing view of available financial assistance, enabling transparency and action.

Omnichannel Communication

Engage patients across digital channels with a consistent, connected experience.

Patient Express Enroll

Rapid, guided enrollment into assistance programs—reducing friction and accelerating access.

Financial Solutions+

Expanded support beyond copay and foundations, offering additional financial relief options.

Education & Support

Resources, guidance, and services to support patients throughout therapy.

Built for Every Site of Care

TailorMed Connect is designed to support patients and providers across the full spectrum of care settings, including:

Health systems and hospitals

Specialty pharmacies

Retail pharmacies

Infusion centers

Oncology and specialty clinics

It enables each setting to engage patients more effectively, streamline access to support, and reduce the burden on staff, without disrupting existing workflows.

The Patient-Facing Layer of the TailorMed Platform

TailorMed Connect is the patient-facing extension of the TailorMed platform.

It works alongside TailorMed’s other solutions to support the full medication journey.

TailorMed Core

A financial navigation, care-team facing solution that manages and automates the full patient medication journey, from access and affordability to financial assistance and beyond.

TailorMed Complete

A tech-enabled service combining AI, automation, and expert teams to deliver high-performance, empathetic financial assistance and medication access support.

TailorMed Amplify

Digital manufacturer solutions that improve access and time to therapy, deployed across the TailorMed network.

TailorMed Alliance

A digital portfolio of partner solutions to accelerate care, and reach more patients, together.

Give Patients the Tools to Take Action

TailorMed Connect enables patients to access support, complete enrollment, and stay engaged throughout treatment.

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