How CARTI Expanded Patient Reach and Boosted Revenue

Background

With 15 locations, CARTI believes world-class treatment should be close to home. Its expert providers treat all adult cancers and blood disorders.

Challenge

CARTI's dedicated team of billing specialists and financial advocates help patients find resources to afford care. How, the program was hindered by manual, reactive processes to match and enroll patients in relevant assistance. This not only impacted patient affordability, but the organization’s financial performance, leading to uncompensated care and bad debt.

Solution

CARTI’s leadership implemented the TailorMed platform to improve financial assistance for patients, reduce bad debt, and boost revenue. The team began utilizing TailorMed's Pharmacy module to streamline free drug orders, and Insights to track and measure program performance. Then, the organization partnered with TailorMed to develop a new solution, Funds Management, which empowers users to manage all resources, including internal assistance funds, within the platform. As a result, CARTI has accelerated its progress, making significant gains in the volume of patients assisted, approved opportunities, and total collections.

Results

• Improved processes to reduce manual workflows and reach more patients
• Full management of all resources, internal and external, within a single platform
• Expedited matching and enrollment in assistance programs
• Increased revenue capture and lowered rates of bad debt

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